Scout ("Scout," "we," "us," or "our") provides software that helps teams create AI-guided demos, manage knowledge bases, and support customer-facing workflows.

This Privacy Policy explains how we collect, use, store, and protect your information when you use Scout

Information We Collect

We collect information necessary to provide and improve Scout's services. Depending on how you use the platform, this may include:

Account Information

Information such as your name, email address, workspace name, and login credentials.

Workspace Content

Content you create or upload, including AI agents, demos, knowledge bases, documents, written context, session recordings, meeting notes, and workspace configuration settings.

Authentication and Integration Data

OAuth tokens, session information, and other credentials required to securely connect third-party services that you choose to integrate with Scout.

Usage Information

Technical and usage data such as pages viewed, actions performed, browser type, device information, IP address, and application logs that help us maintain the reliability and security of the platform.

Communications

Information you provide when contacting our support team, submitting feedback, or communicating with us.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve Scout.

• Create and operate AI agents, demos, knowledge bases, browser sessions, and related workflows.

• Authenticate users and manage workspace access.

• Process files, documents, recordings, and connected-service data solely to deliver the requested product functionality.

• Respond to support requests and troubleshoot technical issues.

• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized access.

• Comply with applicable legal and regulatory obligations.

Google User Data

If you connect Google services, Scout accesses only the Google user data necessary for the features you explicitly authorize. This may include selected Google Drive files, Google Docs, Google Meet recordings, or Google Calendar information required to power Scout's functionality.

Scout does not sell Google user data.

Scout does not use Google user data for advertising purposes.

Scout does not transfer Google user data to third parties except when required to provide Scout's services, comply with applicable laws, or at your explicit direction.

Scout does not use Google user data to train generalized artificial intelligence or machine learning models.

Third-Party Services

We work with trusted third-party providers for services such as cloud hosting, authentication, analytics, AI processing, storage, payments, and customer support.

These providers may process information only to perform services on our behalf and in accordance with applicable privacy and security requirements.

Data Retention

We retain information only for as long as necessary to provide Scout, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account or workspace data by contacting us.

Security

We implement reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, misuse, or loss.

While we work continuously to maintain the security of our platform, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Your Choices

You have control over your information and may:

• Update your account information.

• Disconnect third-party integrations.

• Delete workspace content.

• Request deletion of your personal information by contacting us.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@usescouthq.com